1 Agreement to Terms

These Terms and Conditions (“Terms” or “Agreement”) govern your access to and use of all content, products, and services available at rytetechs.com and any related platforms, client portal, or training programs operated by RyteTechs, LLC (“RyteTechs,” “we,” “our,” or “us”), headquartered at 306 W Redwood St, Suite 201, Baltimore, MD 21201.

2 Services

RyteTechs provides Microsoft-focused technology consulting services to businesses, government contractors, nonprofits, and professionals. Our Services include, but are not limited to:

• Microsoft Azure AI and large language model (LLM) solution design and deployment
• Cloud migration and managed Azure infrastructure
• Cybersecurity, Zero Trust architecture, and compliance consulting (HIPAA, CMMC)
• Application development on Azure, Power Platform, and SharePoint
• Data analytics, Power BI dashboards, and Microsoft Fabric implementations
• Modern Workplace and Microsoft 365 configuration
• IT training and certification bootcamps (Azure, M365, Fabric, Agentic AI)
• Digital transformation strategy and roadmapping

Specific deliverables, timelines, and fees for each engagement are set out in a separate Statement of Work (SOW) or fixed-fee proposal agreed upon prior to commencement of work.

3 Eligibility

Our Services are intended for business entities and adult professionals (18 years of age or older). By using our Services, you represent that you have the legal authority to enter into this Agreement on behalf of yourself or the organization you represent.

4 Accounts and Client Portal

Access to certain Services, including the RyteTechs Client Portal, requires registration for an account. By registering, you agree to:

• Provide complete, accurate, and current information at the time of registration and keep that information updated.
• Maintain the confidentiality of your login credentials and not share or misuse your access credentials.
• Notify us immediately at info@rytetechs.com or 301-235-6127 upon becoming aware of any unauthorized use of your account or any other security breach.
• Accept sole responsibility for all activity that occurs under your account.

5 Intellectual Property

5.1 RyteTechs Property

All content on the Site — including text, graphics, logos, training materials, blog posts, documentation, code samples, and the RyteTechs brand — is owned by or licensed to RyteTechs and is protected by United States and international intellectual property laws. This Agreement does not transfer any intellectual property rights from RyteTechs or its licensors to you.

5.2 Client Deliverables

Unless otherwise specified in a signed Statement of Work, custom deliverables developed for a client become the property of the client upon receipt of full payment. RyteTechs retains the right to use general methodologies, frameworks, and know-how developed during engagements.

5.3 Training Materials

Courseware, slides, recordings, and exercises provided through RyteTechs training programs are proprietary. Participants may use materials for personal study only. Redistribution, resale, or public sharing of training content is strictly prohibited.

6 Third-Party Services and Microsoft Ecosystem

Our Services are built exclusively within the Microsoft ecosystem and may involve provisioning or configuring Microsoft Azure, Microsoft 365, Power Platform, Microsoft Fabric, Copilot Studio, and Microsoft Foundry. By using our Services, you acknowledge:

• Third-party platforms are subject to their own terms of service. Microsoft’s Terms of Service and Privacy Statement apply to all Microsoft products we deploy on your behalf.
• RyteTechs is not responsible or liable for downtime, data loss, policy changes, or pricing changes made by Microsoft or any other third-party vendor.
• You are responsible for maintaining valid licenses for all Microsoft products required to operate solutions RyteTechs deploys in your environment.
• Any use of a third-party service integrated into your solution is at your own risk with respect to that third party’s terms.

7 Payment and Fees

RyteTechs uses fixed-fee pricing. All fees are set out in the applicable proposal or SOW before work begins.

• Assessment projects are invoiced upon delivery of findings. Implementation projects are invoiced on a milestone or net-30 schedule as specified in the SOW.
• Managed support retainers are billed monthly in advance, starting at $500/month.
• Invoices are due within 30 days of the invoice date. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
• RyteTechs reserves the right to suspend Services for accounts with invoices more than 30 days past due.
• All fees are exclusive of applicable federal, state, or local taxes, which are the responsibility of the client.

8 Confidentiality

Each party acknowledges that in the course of an engagement it may receive confidential or proprietary information of the other party. Each party agrees to: (a) hold such information in confidence using at least the same degree of care used for its own confidential information; (b) use such information only for purposes of performing or receiving the Services; and (c) not disclose such information to third parties without the other party’s prior written consent, except as required by law. For regulated-industry clients, a separate Data Processing Agreement or Business Associate Agreement (BAA) will be executed as required.

9 Acceptable Use

You agree not to use our Site or Services to:

• Violate any applicable federal, state, local, or international law or regulation.
• Transmit or upload malicious code, viruses, or any software intended to damage or disrupt systems.
• Attempt to gain unauthorized access to RyteTechs systems, client environments, or any third-party systems.
• Reproduce, redistribute, or resell RyteTechs training content or proprietary materials without written permission.
• Misrepresent your identity or affiliation when requesting Services or communicating with RyteTechs personnel.
• Use the Site to send unsolicited commercial communications (spam).

10 Disclaimer of Warranties

Our Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by applicable law, RyteTechs and its affiliates, suppliers, and licensors disclaim all warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall RyteTechs, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, goodwill, or business interruption.

RyteTechs’s total cumulative liability for any claim arising out of or relating to this Agreement shall not exceed the total fees paid by you to RyteTechs in the three (3) months immediately preceding the event giving rise to the claim.

12 Indemnification

You agree to indemnify, defend, and hold harmless RyteTechs and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Services in violation of these Terms; (b) your breach of any representation, warranty, or obligation in this Agreement; or (c) any third-party claim arising from content or data you provide to RyteTechs in connection with the Services.

13 Termination

Either party may terminate an engagement or this Agreement as specified in the applicable SOW. RyteTechs reserves the right to suspend or terminate your access to the Site or Services at any time, with or without cause, including for non-payment or breach of these Terms.

Upon termination: (a) your right to access the Services ceases immediately; (b) any outstanding invoices become immediately due and payable; and (c) provisions that by their nature should survive termination — including intellectual property rights, confidentiality, disclaimers, indemnification, and limitations of liability — shall survive.

To terminate your account, contact us at info@rytetechs.com.

14 Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict-of-law provisions.

The parties agree to first attempt to resolve any dispute informally by contacting RyteTechs at info@rytetechs.com. If not resolved within 30 days, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), conducted in Baltimore, Maryland. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

15 Changes to Terms

RyteTechs reserves the right to modify these Terms at any time. If we make material changes, we will provide notice by posting the updated Terms on rytetechs.com with a revised “Last Updated” date, and where practical, by sending an email notification to registered clients. Your continued use of the Services after the effective date constitutes your acceptance of the new Terms.

16 Miscellaneous

• Entire Agreement — This Agreement, together with any signed SOW or proposal, constitutes the entire agreement between you and RyteTechs regarding the Services.
• Severability — If any provision of this Agreement is found to be unenforceable, it will be modified to the minimum extent necessary, and the remainder will continue in full force.
• Waiver — Failure by RyteTechs to enforce any right or provision shall not constitute a waiver of that right.
• Assignment — You may not assign this Agreement without RyteTechs’s prior written consent. RyteTechs may freely assign in connection with a merger, acquisition, or sale of assets.
• Force Majeure — RyteTechs shall not be liable for delays or failures in performance resulting from causes beyond our reasonable control.

17 Contact Us