1 Introduction

Welcome to RyteTechs (“we,” “our,” or “us”), a Microsoft Solutions Partner headquartered at 306 W Redwood St, Suite 201, Baltimore, MD 21201. We provide enterprise-grade Microsoft Azure AI, cloud migration, cybersecurity, application development, data analytics, and IT training services to organizations across the DC Metro area and nationwide.

This Privacy Policy explains how RyteTechs collects, uses, stores, and protects personal information obtained through our website (rytetechs.com), client portal, training programs, and related services. By using our Site or Services, you agree to the terms of this Privacy Policy.

2 Who This Policy Covers

This Privacy Policy applies to:

• Visitors — individuals who browse rytetechs.com without registering or transacting.
• Clients — businesses and individuals who engage RyteTechs for consulting, cloud migration, Azure AI, cybersecurity, or application development services.
• Training Participants — individuals who enroll in Azure, Microsoft 365, Microsoft Fabric, or Agentic AI certification programs.
• Newsletter Subscribers — individuals who opt in to receive Microsoft tech tips and training updates.

3 Information We Collect

3.1 Information You Provide Directly

• Contact details: name, email address, phone number, company name, and job title submitted via our contact form, free consultation booking, or client portal.
• Business information: organization size, industry, current IT environment, and Microsoft licensing details necessary to scope engagements.
• Training enrollment data: name, email, employer, certification goals, and course completion records.
• Payment information: billing details processed securely by our third-party payment processors. RyteTechs does not store raw credit card numbers.

3.2 Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, referring URL, pages visited, and session duration.
• Cookie data: preferences, session tokens, and analytics identifiers. See Section 7 for full cookie details.
• Interaction data: clicks, form submissions, resource downloads (e.g., Azure Readiness Checklist), and chatbot conversations.

3.3 Information from Microsoft and Third-Party Integrations

Because our services are built exclusively within the Microsoft ecosystem, project delivery may require limited access to your Microsoft tenant environment. Any data accessed in your tenant is used solely to deliver the agreed services and is governed by a signed Statement of Work and, where applicable, a Data Processing Agreement.

4 How We Use Your Information

RyteTechs uses collected information to:

• Deliver Services — perform cloud migrations, Azure AI deployments, cybersecurity configurations, application development, and training programs.
• Respond to Inquiries — answer consultation requests, provide project proposals, and follow up on support tickets.
• Send Relevant Communications — share Microsoft tech tips, training discounts, and industry insights to subscribers who have opted in.
• Improve Our Website — analyze usage trends, diagnose technical issues, and optimize content and navigation.
• Billing and Administration — process payments, issue invoices, and maintain engagement records.
• Legal Compliance — meet contractual, regulatory, and law enforcement obligations.
• Security and Fraud Prevention — protect our systems, client environments, and users from unauthorized access.

5 Sharing of Information

We may share information only in the following circumstances:

• Microsoft and Authorized Partners — as a Microsoft Solutions Partner, certain service data is shared with Microsoft to provision Azure, Microsoft 365, or Fabric licenses.
• Service Providers — payment processors, CRM platforms, email marketing tools, and cloud hosting vendors engaged under confidentiality obligations.
• Legal Requirements — when disclosure is required by court order, subpoena, or applicable law, or when necessary to protect the safety of our clients or the public.
• Business Transfers — in the event of a merger, acquisition, or sale of assets, personal data may transfer to the successor entity under equivalent privacy protections.

6 Data Security

RyteTechs maintains security practices consistent with our role as a cybersecurity and compliance service provider. Safeguards include:

• SSL/TLS encryption for all data in transit
• Access controls limiting personal data to authorized personnel with role-based permissions
• Regular security audits and vulnerability assessments
• Incident response procedures aligned with industry standards
• Encryption of sensitive data fields (e.g., payment information, social security numbers) at rest

While we take commercially reasonable measures to protect your information, no electronic system is entirely immune to breach. We will notify affected individuals promptly in the event of a data incident as required by applicable law.

7 Cookies and Tracking

We use cookies and similar technologies for the following purposes:

• Essential Cookies — required for the Site and client portal to function. The portal auto-logs out after 10 minutes of inactivity for security.
• Analytics Cookies — help us understand page performance, popular content, and user navigation (Google Analytics).
• Preference Cookies — remember your language, region, and display settings.
• Marketing Cookies — used to measure the effectiveness of our campaigns. You may opt out via your browser settings or our cookie consent banner.

8 Your Rights and Choices

You have the following rights with respect to your personal information:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete information.
• Deletion — request deletion of your personal data. Deleted information will not be used for any commercial purpose.
• Opt-Out — unsubscribe from marketing emails at any time using the unsubscribe link in any email or by emailing info@rytetechs.com.
• Data Portability — request your data in a commonly used, machine-readable format where technically feasible.

To exercise any of these rights, contact us at info@rytetechs.com. We will respond within 30 days.

9 Regulated Industry Commitments

RyteTechs serves clients in regulated sectors and maintains the following commitments:

• HIPAA (Healthcare) — for healthcare clients, we execute a Business Associate Agreement (BAA) and ensure all Azure environments are configured for HIPAA compliance.
• CMMC (Government Contractors) — for defense and GovCon clients, we align implementations to Cybersecurity Maturity Model Certification requirements.

10 Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce contracts.

• Client project records: generally retained for 7 years following engagement completion.
• Training records: retained for 3 years to support certification verification.
• Marketing contact data: retained until you opt out.

11 Third-Party Links

Our Site contains links to Microsoft documentation, partner sites, and external resources. When you click an external link, you leave rytetechs.com and that site’s own privacy policy governs. We encourage you to review the privacy statements of any third-party site you visit.

12 Children’s Privacy

Our Services are directed to businesses and adult professionals. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently collected such information, we will delete it promptly.

13 Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on rytetechs.com with an updated “Last Updated” date. If a change would result in disclosure of data that you previously requested not be disclosed, we will notify you directly before the change takes effect.

14 Contact Us